Refund Policy

Every CareerMatch plan — Pro, Elite, Business and Career Boost — is a one-off payment. You pay once, you get access for the months you bought, and when it ends your account returns to the free plan.

There is no automatic renewal, we do not store your card and you will not be charged again. If you ever see a second charge from us that you do not recognise, write to us: it is a mistake and we refund it in full, inside or outside the 14 days.

Once the refund is processed, the associated access key stops working. The CVs and letters you already downloaded are yours and you can keep using them.

We only refuse a refund in two cases, and both concern fraud, not how much you used the tool:

• Payment not authorised by the cardholder — for example a card used without permission. In that case we work directly with the rightful holder and with the payment gateway.
• Resale or distribution of access keys — selling, publishing or handing out the key you received. It is prohibited by the terms and voids the right to a refund.

Beyond that there is no small print: you can generate fifty CVs, download every one of them, and still ask for your money back on day 14.

Career Boost includes sessions with a member of the team. The 14 days apply just the same. If sessions have already taken place when you ask for a refund, we deduct only those held and return the rest; another person’s time, once given, cannot be undone.

If you live in the European Union, consumer law grants you a 14-day right of withdrawal. Our policy is broader than that legal minimum — we require no reason and deduct nothing for usage — and adds to it rather than replacing it.

You may exercise it by any means, including a simple email. If we do not resolve a problem, you can contact the Competition and Consumer Protection Commission (ccpc.ie) or the European Consumer Centre Ireland (eccireland.ie).

If something went wrong, write to us first. A direct refund takes days; a bank dispute takes weeks and ends in the same place.

CAREER STRATEGY SOLUTIONS LIMITED · CRO 819469
6 Shackleton Wood, Lucan, Co. Dublin, K78 E8X8, Ireland
hola@careermatch.app