Support
Start with the questions below — they solve almost everything. If you cannot find yours, write to us and we reply within one business day. Refunds are available for 14 days, no questions asked.
Before you write to us
Almost everything is solved here in under a minute.
{ts("sla_title")}
| Priority | First response | Typical case |
|---|---|---|
| Urgent | 24 hours | Cannot access a paid account, duplicate charge |
| High | 24 hours | Bug blocking generation, billing error, refund |
| Medium | 48 hours | General questions, minor issues |
| Low | 72 hours | Feature requests, suggestions |
Every ticket receives an ID, a status, a priority and an SLA timer. Complaints additionally trigger a root cause review before the resolution is sent.